Nozi Khoale
@nozikhoale
I manage academic records, graduation processes, and data reporting for higher education institutions.
South AfricaWhat I'm looking for
At the University of the Free State, I manage student registration, academic progression, qualification awarding, deregistration, and graduation processes in a high-compliance environment.
I prepare complex Excel reports, analyse operational data, and forecast student enrolment and potential graduate numbers to support institutional planning and management decisions. I focus on data accuracy, quality assurance, and compliance with academic regulations.
I've supported thousands of student records and large graduation cohorts while providing professional service to students, faculties, and stakeholders.
My background also includes supervising administrative teams, processing PeopleSoft HR and financial transactions, coordinating office operations, and managing customer service, billing, reporting, procurement, payroll, and supplier records.
Experience
Work history, roles, and key accomplishments
Senior Assistant Officer (ARTA)
University of the Free State
Sep 2019 - Present (6 years 11 months)
Manage student registration, graduation, academic progression tracking, qualification awarding, and deregistration processes. Prepare and maintain complex Excel reports, analyze operational data, and ensure data accuracy and compliance with institutional policies.
Assistant Officer
University of the Free State
Mar 2018 - Sep 2019 (1 year 6 months)
Provided customer service support through multiple communication channels. Processed financial and administrative transactions, resolved customer queries, and maintained compliance with institutional policies and service standards.
Student Services Supervisor
University of the Free State
Jan 2019 - Feb 2019 (1 month)
Supervised administrative teams, allocated duties, and coordinated staff schedules. Processed HR and financial transactions using PeopleSoft systems and coordinated travel and accommodation arrangements for managers.
Office Administrator
PWise-Projects
Jan 2017 - Dec 2017 (11 months)
Managed office operations, supplier relationships, procurement, payroll administration, and staff coordination. Utilized Microsoft Excel and documentation systems to monitor procurement, payroll records, supplier payments, and operational activities.
Service Representative
Telkom SA
Dec 2011 - Sep 2014 (2 years 9 months)
Managed customer account enquiries, billing support, invoice processing, reporting, and customer service resolution.
Operations Manager (Ad Hoc)
Telkom SA
Feb 2012 - Mar 2013 (1 year 1 month)
Managed call-center operations, monitored performance, implemented operational plans, and reported on service delivery outcomes.
Education
Degrees, certifications, and relevant coursework
Central University of Technology
Advanced Diploma, Applied Management
Pursued an Advanced Diploma in Applied Management.
Central University of Technology
National Diploma, Office Management and Technology
Completed a National Diploma in Office Management and Technology.
University of Pretoria
Certificate, Entrepreneurship and Business Management
Completed an MQA Learnership in Entrepreneurship and Business Management.
Universal College of Outcomes
Certificate, Administrative Assistance and Data Clerk
Earned a certificate in Administrative Assistance and Data Clerk.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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