nour taha
@nourtaha
Experienced visa officer and customer-service professional skilled in data entry and client relations.
LebanonWhat I'm looking for
I am an experienced visa officer with several years in visa submission, biometric data entry, and VIP customer services, primarily working at BLS Visa Application Center and VFS Global. I excel at handling passport handovers, scanning and uploading documentation, tracking applications, and resolving customer queries by phone, email, and in person.
I bring strong communication in Arabic and English, proven telemarketing and archive management experience, and continuous professional development through BLS Academy courses in call-center skills, conflict resolution, and empathy. I am diligent, able to work under stress, quick to learn new tasks, and committed to professional, diplomatic customer interactions.
Experience
Work history, roles, and key accomplishments
Visa Officer
BLS Visa Application Center
Jan 2018 - Present (7 years 11 months)
Processed visa applications, biometric data and documentation submission while managing applicant queries and passport handovers; maintained accuracy across scanning/uploading and tracking workflows for 2018 to present.
VGVisa Officer
VFS Global
Jan 2016 - Dec 2017 (1 year 11 months)
Handled submission and processing of visa applications, customer enquiries and passport handovers while ensuring compliance with submission procedures during 2016–2017.
Telemarketing Agent
TerraNet
Jan 2015 - Dec 2016 (1 year 11 months)
Solicited orders and explained services via scripted calls, recorded customer information and maintained contact and account records to support sales targets in 2015–2016.
Archive Assistant
Ghobeiry Municipality
Jan 2014 - Dec 2015 (1 year 11 months)
Created and maintained accessible digital archives and databases, coordinated cataloguing activities and prepared archival records to ensure information retrieval during 2014–2015.
Education
Degrees, certifications, and relevant coursework
LULebanese University
Diploma, Marketing & Business
2013 - 2015
Attended Lebanese University from 2013 to 2015 studying marketing and business and general administration duties.
Amlieh High School
High School Diploma, General Secondary Education
Grade: Grade 12
Activities and societies: Weekly meetings; planning trips and activities; supporting member personal growth
Completed secondary education at Amlieh High School with a Grade 12 diploma.
Availability
Location
LebanonAuthorized to work in
Job categories
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