Norma Rocha

Reviews and resolves prior authorizations, prepares and submits appeals to insurance companies, and communicates with providers and insurers to facilitate peer-to-peer review. Tracks appeal outcomes and collaborates with clinical and billing teams.

Verified patient eligibility for insurance coverage by contacting carriers and obtaining authorization numbers. Communicated with carriers, patients, and third parties to verify benefits and determine self-pay portions.

Contacted past due borrowers through outbound calling campaigns to resolve accounts up to 60 days past due. Maintained documentation of collection efforts and made arrangements to resolve delinquent loans.

Provided administrative and clerical support via EMR systems and Microsoft Excel. Managed multiple calls with insurance companies while verifying patient insurance and confirming benefits for current and future visits.

Verified patient insurance prior to appointments and ensured facilities had necessary information. Entered data into the system and answered questions regarding insurance coverage.

Assisted with phone communication, confirmed appointments, and greeted patients. Managed patient charts, verified insurance coverage, and prepared billing for the doctor.

Assisted with patient vital signs, prepared patients for X-rays, and organized patient charts. Supported the office manager with administrative tasks and phone calls.

Completed training at Health Training Center in Dallas, Texas in 2011.

Attended Faith Family Academy in Dallas, Texas.