Looking for a job

Norman Nuthu

@normannuthu

Message

Results-oriented IT professional with expertise in full-stack development.

Kenya

Message

What I'm looking for

I am looking for a role that fosters innovation and collaboration, with opportunities for growth and impactful projects.

I am a results-oriented IT professional with over four years of experience excelling in technical support, full-stack software development, UI/UX design, virtual assistance, and project leadership. My proven expertise lies in crafting innovative solutions that seamlessly blend cutting-edge technology with intuitive user experiences. I am passionate about leveraging technology to drive business growth and create impactful digital products.

Currently, I serve as a Trainer of Trainers at the Technical and Vocational Education and Training Authority (TVETA) in Kenya, where I partner with Google and the Ministry of Education to enhance computer science education across TVET institutions. My efforts have increased student engagement and participation by 15%, while also equipping over 500 students with industry-relevant skills that boost their employability by 20%. I have a strong background in customer support and operations management, having led initiatives that significantly improved customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Support, Sales and Operations Manager

Current

Leric Investments Ltd

Jun 2020 - Present (5 years 1 month)

Spearheading customer service initiatives, achieving a 15% increase in customer satisfaction through personalized support. Optimized support processes and developed targeted sales strategies, consistently surpassing monthly sales goals.

Customer Service Sales Strategy Process Optimization Team Leadership

Current

Trainer of Trainers

Current

The Technical and Vocational Education and Training Authorit

Jan 2022 - Present (3 years 6 months)

Partnering with Google and the Ministry of Education to enhance computer science education across TVET institutions, increasing student engagement and participation by 15%. Improved learning outcomes through practical instruction and modern teaching methods.

Curriculum Development Technical Training Engagement Education Collaboration

Technical, Operations, and Logistics Lead

Emvest Technologies Ltd

Nov 2019 - Apr 2024 (4 years 5 months)

Successfully led the company's first embedded systems project, delivering enterprise-grade software on time and within budget. Developed and tested applications, ensuring alignment with organizational requirements.

Project Management Software Development Risk Analysis Debugging Software Testing

Associate Software Developer

KaziHQ

Sep 2019 - Apr 2024 (4 years 7 months)

Contributed to the development of Todocode, an enterprise productivity tool for developers. Streamlined workflows and enhanced collaboration for enterprise teams, resulting in a 10% increase in productivity.

Software Development Workflow Optimization Collaboration Application Development Agile Methodologies

Education

Degrees, certifications, and relevant coursework

Technical University of Kenya

Bachelor of Technology, Interactive Media Design

2014 - 2023

Grade: 3.6

Activities and societies: Graphic design, web development, human-computer interaction, information architecture, user research, and usability testing. I have learned how to create visually appealing and intuitive interfaces that provide seamless user experiences across various devices and platforms. I have also gained practical skills in software tools such as Adobe Suite, Final Cut Pro, Sketch, Figma, Canva and InVision.

Studied Interactive Media Design, focusing on the integration of technology and design principles to create engaging digital experiences.

Andela Learning Community

Diploma, Software Development

2019 - 2020

Grade: 3.5

Activities and societies: I gained a deep understanding of the software development lifecycle and how to deliver high-quality products that meet the needs of customers and stakeholders. I'm proficient in coding, debugging, testing, and deploying applications using best practices and industry standards.

Participated in the Google Africa Developer Scholarship Program, focusing on software development and enhancing programming skills.

Strathmore University

Certificate, Mobile Technology

2020 - 2020

Grade: 3.6

Activities and societies: The aim of the programme is to teach aspiring software developers how to design, develop, test and maintain fully-fledged web and mobile applications using a range of development tools, platforms and programming languages such as Java, Python, JavaScript, HTML and PHP, UX/UI Design, Database and System Administration and DevOps.

Completed a certificate program in Mobile Technology, gaining skills in mobile application development and related technologies.