Accomplished banking specialist with 15+ years of global experience (US, AU, EU) spanning personal & business lending, credit collections, trading support, and KYC/AML compliance. I am seeking a financial services role where my deep operational foundation allows me to hit the ground running, requiring training only on your firm’s specific tools and processes.
Looking for a job
nora massart
@noramassart
Client Services Officer at Swissquote Bank Europe SA, handling multi-asset trading, SWIFT payments, and KYC/AML operations.
BelgiumWhat I'm looking for
At Swissquote Bank Europe SA, I manage trade orders across ETFs, mutual funds, bonds, and structured products. I also facilitate deceased estate liquidations and high-value share transfers under E.U. regulatory frameworks.
I serve as a subject matter expert on SWIFT payment systems, reviewing international cash withdrawals and cross-border fund movements. I also investigate debit card disputes and coordinate KYC/AML documentation workflows.
At ANZ Bank, I managed risk and collections across mortgages, personal loans, and business accounts. I analyzed banking records, corrected credit reporting issues, and negotiated payment arrangements for high-risk debtors.
At American Express, I analyzed transactions for fraud and handled billing disputes, while identifying needs-based upgrades for premium products. Earlier, at TRG / Transcom / Convergys, I handled technical and billing escalations for major US brands and contributed to process changes that reduced repeat-call rates by 20%.
Experience
Work history, roles, and key accomplishments
Current
Executes and manages high-volume trade orders for a multi-asset suite including ETFs, mutual funds, bonds, and structured products. Facilitates end-to-end deceased estate liquidations and high-value share transfers, ensuring regulatory compliance.
Managed risk and collections for mortgages, personal loans, and business credit/savings accounts. Acted as primary liaison for credit reporting bodies and conducted forensic analysis of banking records.
Analyzed real-time transaction patterns for fraud detection and managed high-volume billing disputes. Consistently exceeded revenue targets by identifying needs-based upgrades for premium financial products.
TC
Senior Specialist (Technical Support & Escalations)
TRG / Transcom / Convergys
Jan 2007 - Dec 2013 (6 years 11 months)
Served as final point of contact for complex technical and billing failures for major US brands. Reduced repeat-call rates by 20% and improved customer retention by 15% through data-driven process adjustments.
Education
Degrees, certifications, and relevant coursework
Bicol University
Bachelor of Architecture, Architecture
Bachelor of Architecture degree from Bicol University, completed in 2005.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BelgiumAuthorized to work in
Salary expectations
55k+ EUR
Social media
Job categories
Interested in hiring nora?
You can contact nora and 90k+ other talented remote workers on Himalayas.
Message noraGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
