Nonhlanhla Sandra Radebe
@nonhlanhlasandrarade
Admin Clerk at Sustainable Collection Services supporting the Lancet portfolio and keeping client records accurate and follow-ups organised.
South AfricaWhat I'm looking for
At Sustainable Collection Services (SCS), I provide administrative and clerical support for the Lancet client portfolio. I capture, update, and verify client and account information while maintaining organised records.
I communicate with clients by email daily, raising queries and following up to help ensure they’re addressed. I also assist with customer queries, document management, and general administrative tasks.
Previously, I worked as a Debt Collector at SCS on client portfolios including Lancet, Direct Axis, Sanlam Personal Loans, Bestmed, and Nueberg. I discussed payment options, followed up on promised payments, and recorded customer interactions.
At NUDEBT, I handled customer accounts and overdue payment follow-ups for portfolios including SABC, ER Consulting, City of Johannesburg (COJ), and Cell C. I completed NCV Office Administration – Level 3 and a Quality Assurance (QA) Certificate.
Experience
Work history, roles, and key accomplishments
Admin Clerk / Administration Support
Sustainable Collection Services (SCS)
Jan 2023 - Present (3 years 9 months)
Provide administrative and clerical support for the Lancet client portfolio, including email communication, query raising and follow-up, data capturing, and record keeping.
Debt Collector
Sustainable Collection Services (SCS)
Jan 2022 - Dec 2023 (1 year 11 months)
Contacted customers about outstanding balances, negotiated payment arrangements, and updated customer records while working towards performance targets.
Debt Collector
NuDebt
Jan 2018 - Dec 2020 (2 years 11 months)
Managed customer accounts, contacted customers regarding overdue payments, arranged repayments, and maintained accurate records of collection activities.
Education
Degrees, certifications, and relevant coursework
NCV Office Administration
NCV Level 3, Office Administration
Completed NCV Office Administration at Level 3.
Quality Assurance
Certificate, Quality Assurance
Achieved second place in the related assessment/programme for the Quality Assurance certificate.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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