At South African National Blood Services (SANBS), I respond to donor and customer inquiries across multiple channels and manage the donor journey from initial outreach through post-donation follow-up. I also review donor feedback and appointment patterns to identify process improvements.
At TransUnion, I guided customers through credit report data and scoring models, investigated inaccuracies, and managed dispute resolution while following consumer credit and data privacy requirements.
At Lancet Laboratories, I supported patients and healthcare providers with lab services and results, and served as a power user for Meditech and Medimas. Earlier, as a Medical Receptionist at Durban Oncology and Sina Oncology, I handled scheduling, insurance support, billing inquiries, and patient records.
