Nondumiso Hadebe
@nondumisohadebe
Credit solutions and debt management leader driving compliant, data-led growth and conversion through digital advisory platforms.
South AfricaWhat I'm looking for
I’m a commercially driven financial services leader with 8+ years of progressive experience across credit solutions, debt management, and fintech operations. I currently head Sanlam Credit Solutions (Sanlam Group) where I lead a team of 15–20 and oversee a digital credit advisory platform.
In this role, I consistently improve sales conversion by optimising the end-to-end credit advisory journey across sales, marketing, data, and technology workstreams. I also strengthen compliance and reduce compliance incidents through stronger governance frameworks, complaints management processes, and operational risk oversight, while partnering with internal stakeholders and external partners to expand the platform’s value proposition.
Before Sanlam, I led high-output debt management sales operations at Intelligent Debt Management Group (DebtBusters), managing an end-to-end sales funnel (500–1,000 leads per month) and translating business strategy into tactical execution for teams of 15–20 consultants. Earlier, I managed and coached financial assessors delivering debt consolidation solutions and regulated financial advice, and I supported peer training and mentorship, backed by UCT analytics certifications, a UCT Postgraduate Diploma in Management Practice, and Debt Counsellor accreditation.
Experience
Work history, roles, and key accomplishments
Head of Credit Solutions
Sanlam Credit Solutions
Mar 2025 - Present (1 year 3 months)
Led a team of 16 credit advisors and support staff while managing end-to-end credit advisory across internal and external stakeholders. Improved client approval and conversion rates by optimising the digital credit advisory journey and reduced compliance incidents through stronger governance and complaints management.
Sales Junior Manager
IDM Group (DebtBusters)
Sep 2023 - Feb 2025 (1 year 5 months)
Managed the Financial Assessors sales funnel with a monthly pipeline of 500–1,000 leads across a team of 15–20 consultants. Improved lead management and conversion by partnering with digital platforms and data analytics teams, while delivering consistent execution against sales targets.
Financial Assessor Team Leader
DebtBusters (IDM Group)
Aug 2022 - Aug 2023 (1 year)
Managed and coached financial assessors delivering debt consolidation solutions and regulated financial advice to over-indebted consumers. Used daily data and statistical analysis to track performance and risk, maintaining service quality and compliance while supporting team development.
Senior Financial Consultant
DebtBusters
Apr 2020 - Jul 2022 (2 years 3 months)
Provided regulated financial advice and debt consolidation solutions, consistently exceeding individual performance benchmarks. Supported peer mentorship and training to improve team capability and delivery.
Education
Degrees, certifications, and relevant coursework
University of Cape Town
Postgraduate Diploma in Management Practice, Management Practice
2025 -
Completed a Postgraduate Diploma in Management Practice at the University of Cape Town during 2025.
University of Cape Town
Business Analytics Certificate, Business Analytics
2023 -
Completed a Business Analytics Certificate at the University of Cape Town in 2023.
University of Cape Town
Data Analysis Certificate, Data Analysis
2022 -
Completed a Data Analysis Certificate at the University of Cape Town in 2022.
IDM Group
Future Leaders Academy, Leadership
2022 -
Completed the Future Leaders Academy (IDM Group) in 2022.
Compuscan Academy
Debt Counsellor (DC) Certification, Debt Counselling
2018 -
Completed a Debt Counsellor (DC) certification through Compuscan Academy in 2018.
University of KwaZulu-Natal
BSc, Biochemistry & Microbiology
2016 -
Completed a BSc in Biochemistry and Microbiology at the University of KwaZulu-Natal in 2016.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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