Open to opportunities

Nompumelelo Mahlangu

@nompumelelomahlangu1

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Psychology graduate skilled in counselling, people management, and customer-focused problem solving.

South Africa

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What I'm looking for

I am seeking client-facing psychological or counselling roles where I can apply assessment and counselling skills, grow clinically, and contribute in a collaborative, supportive team environment.

I am a resilient psychology graduate from the University of the Witwatersrand with practical experience across clinical support, retail, and small-business management. I apply psychological theory to help individuals, deliver patient-centred counselling, and understand customer behaviour to improve service outcomes.

My work experience includes roles as a student counsellor supporting rehabilitation patients, a store manager handling recruitment, budgeting and compliance, and a sales assistant focusing on visual merchandising and customer experience. These roles sharpened my conflict management, decision-making, and leadership through mentoring youth and supervising teams.

I bring strong adaptability, persistence, and interpersonal skills, with proficiency in Microsoft Word, Excel and PowerPoint, a Code 8 driver’s license, and a commitment to continuous self-development and applied psychological practice.

Experience

Work history, roles, and key accomplishments

Current

Sales Assistant

Current

Cotton On

Jun 2022 - Present (3 years 5 months)

Deliver omni-channel customer service, maintain store presentation and visual merchandising, and meet store sales goals while supporting loss prevention and performing higher duties as required.

Customer Service Visual Merchandising Retail Sales Loss Prevention POS Communication Time Management

Store Manager

3@1 Business Centre

Aug 2020 - May 2022 (1 year 9 months)

Managed daily operations of a printing and courier service including recruitment, training, budgeting, customer complaint resolution and health & safety compliance to meet business targets.

Team Management Recruitment Budgeting Customer Service Health & Safety Operations Management Training

Student Counsellor

Tshwane Rehabilitation Centre

Mar 2017 - Jun 2018 (1 year 3 months)

Conducted individual and group counselling, assessed patients' vocational and daily living needs, collected assessment data and coordinated multidisciplinary team meetings to support rehabilitation.

Counselling Assessments Group Therapy Case Management Data Collection Report Writing

Education

Degrees, certifications, and relevant coursework

University of the Witwatersrand

Bachelor of Arts, Psychology

2016 - 2020

Completed a Bachelor of Arts with a double major in Psychology and International Relations, focusing on psychology and intentions toward clinical practice.

Loreto Convent

National Senior Certificate, General Secondary Education

2011 - 2015

Completed National Senior Certificate with subjects including Mathematics, Life Sciences, English Home Language, Afrikaans First Additional Language, and Computer Application Technology.