I supported The Malvern School’s Montgomeryville center by implementing safety protocols, managing schedules, maintaining classroom documentation, and caring for up to 16 children under 13 months.
I mentored new hires, supported junior and senior staff across classroom, field trip, and outdoor settings, and helped resolve staff concerns between team members and management. I also assisted with manager duties, client filing, opening and closing procedures, recruiting events, and sister locations when short staffed.
I helped preserve the site’s gold standard during its NAEYC audit, contributing to a score of excellence, while continuing to uphold state regulations during random inspections. I am state and federally certified for childcare.
At C3iSolutions, I handled more than 2,000 customer contacts monthly across email, internet, phone, and fax. I created and trained colleagues on a new email process, managed escalated cases and client accounts, supported Salesforce and Convio users, and assisted management with daily batch data integrity.
