Nokwanda Mlangeni
@nokwandamlangeni
Detail-oriented junior administrator and virtual assistant skilled in calendar, customer support, and operations.
South AfricaWhat I'm looking for
I am a proactive Junior Administrator and Virtual Assistant with experience managing executive calendars, coordinating travel and meetings, drafting invoices, and supporting daily company operations. I have strong customer-service experience from roles at Amazon and retail, and I leverage tools such as Zendesk, Shopify, Microsoft Office and Google Workspace to deliver precise administrative support.
I am TEFL certified and experienced in remote work and virtual tutoring, which strengthened my communication and stakeholder engagement skills. I consistently follow up on deadlines, maintain accurate records, and support project execution to help growing teams operate smoothly.
Experience
Work history, roles, and key accomplishments
Junior Administrator
Oliver Twist PR
Nov 2022 - Mar 2024 (1 year 4 months)
Managed the CEO’s calendar, scheduled meetings and travel, handled client and vendor communications, drafted invoices, and maintained filing and data entry systems to ensure smooth day-to-day operations.
AMAssisted customers with technical, order and delivery issues, processed refunds and emails, performed follow-up calls, and maintained accurate records while collaborating with internal teams.
ESL Online Tutor
MPC
Apr 2019 - Oct 2021 (2 years 6 months)
Delivered virtual English lessons to international students, created class content, provided personalized feedback, and built strong remote engagement and communication skills.
Education
Degrees, certifications, and relevant coursework
Unknown Institution
National Certificate (NQF Level 3), Contact Centre & BPO Support
National Certificate in Contact Centre & BPO Support (NQF Level 3) currently in progress.
Tableview High School
Matric, Secondary Education
Completed Matric at Tableview High School in 2014.
Unknown Institution
TEFL Certificate, Teaching English as a Foreign Language
Completed TEFL certificate to support English language teaching and online tutoring.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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