Open to opportunities

Noble Koirala

@noblekoirala

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Results-driven Operations Lead with expertise in fintech and data analysis.

Nepal

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What I'm looking for

I am looking for opportunities that allow me to leverage technology to streamline business processes and improve client experiences.

As an Operations Lead and Customer Service Executive, I am passionate about leveraging data analysis to drive business growth and optimize operational efficiency. With a strong background in fintech, I have successfully led teams to enhance client interactions and streamline processes. My expertise in data visualization tools like Looker Studio and Microsoft BI has allowed me to create interactive dashboards that improve reporting efficiency and accuracy.

In my current role at CityTech (finPOS), I have reconciled over 7000 POS devices, ensuring 100% accuracy in stock records and significantly reducing discrepancies. I pride myself on maintaining strong relationships with banking partners and conducting regular training sessions to enhance team efficiency. My commitment to continuous improvement has led to a 25% reduction in reporting errors and a 40% improvement in client response times.

Experience

Work history, roles, and key accomplishments

Current

Operations Team Lead

Current

CityTech (finPOS)

Jan 2024 - Present (1 year 5 months)

Leading a team to ensure seamless client interactions and operational efficiency. Responsible for reconciling POS devices, managing inventory, and maintaining strong relationships with banking partners to support business growth.

Data Visualization Looker Studio Data Analysis Inventory Management CRM Team Leadership

Customer Service Executive

Nepal Payment Solution

Jan 2018 - Jan 2022 (3 years 11 months)

Assisted clients in integrating with the sandbox environment and transitioning to live production. Onboarded clients efficiently while providing timely support and resolving queries.

Onboarding Reporting Process Optimization Workflow Automation Communication Skills Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Texas College of Management and IT

Bachelor's Degree, Information Technology

2018 - 2022

Activities and societies: Conducted industry research and participated in training programs to enhance knowledge of fintech solutions. Improved client response time by 40% through process optimizations and workflow automation.

Bachelor's Degree in Information Technology. Assisted clients in integrating with Nepal Payment Solution’s sandbox environment and transitioning to live production. Successfully onboarded 20+ clients, reducing integration time by 30%. Provided active support, resolving client queries with professional and timely communication.