Sooona Shrestha

At Citizens Bank International Limited, I process and verify high-volume ASBA applications while maintaining data integrity and regulatory compliance. I have processed more than 90,000 applications with zero major errors.

I analyze customer-account data, identify discrepancies and trends, and help improve operational efficiency by 25%. I also built Excel tracking systems and automated reports that reduced manual processing time by 30%.

I perform user acceptance testing for banking systems, document system gaps, and collaborate with IT, compliance, and operations teams to resolve escalations within a 24-hour SLA. My work includes maintaining SOPs, reporting findings to management, and handling more than 200 customer inquiries daily with 99.9% data-entry accuracy.

Earlier, I used engagement data to create lesson plans and managed records for more than 30 students at Little World English School. I'm looking to apply my financial operations, analysis, and client-success experience in a data-driven organization.