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Pragyan Raj Parajuli

@pragyanrajparajuli

Client Service Executive at FACTS Research & Analytics, turning client briefs into data-driven research, analysis, and decision-ready reports.

Nepal

Message

At FACTS Research & Analytics, I work with client servicing teams to translate briefs into analytical approaches and research projects. I prepare reports and presentations that support strategic decision-making.

I use Microsoft Excel, PowerPoint, and Power BI for data analysis and visualization, and contribute to developing and enhancing analytical methodologies.

Previously, at SajiloPay, I handled customer transaction issues and monitored transactions for fraud and unauthorized activity. I also prepared transaction and performance reports and coordinated with payment operators, vendors, and banks to resolve issues.

Experience

Work history, roles, and key accomplishments

Current

Client Service Executive

Current

FACTS Research & Analytics

Feb 2026 - Present (8 months)

- Collaborating with client servicing teams to interpret client briefs and translate business requirements into analytical approaches.
- Designing and executing data-driven research and analytical projects aligned with client objectives.
- Preparing clear, insightful reports and presentations for clients to support strategic decision-making.
- Contributing to the development and enhancement of ana

Operations and Support Officer

SajiloPay

Jan 2022 - Apr 2025 (3 years 3 months)

- Work on User Assistance and Issue Resolutions through Call, WhatsApp, Viber and Email.
- Handle official support mail of the company.
- Handle Customer transaction issues like failed, pending and processing/ambiguous transactions.
- Co-ordinate and co-operate with different Payment Services Operators (PSOs) and Transaction
checkpoints for issue resolution.
- Assess and monitor daily transac