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Nnenna User

@nnennauser

Program Coordinator at Humana advancing healthcare modernization and claims optimization, with workflow automation that reduced administrative delays by 22%.

United States
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At Humana, I coordinate program activities across healthcare modernization and claims-processing optimization initiatives, aligning schedules, deliverables, and dependencies across concurrent projects. I also partnered with compliance, clinical, and IT stakeholders to support HIPAA, SOC 2, and ISO 27001 requirements, and drove workflow automation that reduced administrative delays by 22%.

Previously, at Henry Schein, I directed EHR implementations, data migrations, and cloud integrations for clinic modernization, exceeding 95% SLA adherence across implementations. At Square, Inc., I led cross-functional software implementation projects and ensured compliance with PCI DSS and internal data-handling standards.

Experience

Work history, roles, and key accomplishments

Humana logoHU
Current

Program Coordinator

Jul 2024 - Present (2 years 3 months)

Coordinate enterprise program management activities across healthcare modernization and claims-processing optimization initiatives, aligning schedules, deliverables, and dependencies across 10+ concurrent projects under PMO standards. Partner with compliance, clinical, and IT stakeholders to ensure delivery adherence to HIPAA, SOC 2, and ISO 27001 requirements.

DH

Compliance Specialist

Daystar Healthcare

Jan 2025 - May 2026 (1 year 4 months)

Managed end-to-end revenue cycle and payer operations workflows including eligibility verification, claims submission, denials/appeals, and prior authorization across payer portals. Maintained compliance with HIPAA and payer-specific documentation standards across all billing and authorization activities.

Henry Schein logoHS

Implementation Project Manager

Sep 2022 - Jun 2024 (1 year 9 months)

Directed digital transformation initiatives including EHR implementations, data migration, and cloud integrations for clinic modernization, managing delivery from planning through post-go-live support. Defined KPIs with clinical and IT leadership, exceeding 95% SLA adherence across implementations.

Education

Degrees, certifications, and relevant coursework

Project Management Institute logoPI

Project Management Institute

Project Management Professional (PMP), Project Management

Project Management Professional (PMP) certification obtained in 2025.

Texas A&M University–Corpus Christi logoTC

Texas A&M University–Corpus Christi

Master of Science, Management

Master of Science in Management from Texas A&M University–Corpus Christi, completed in 2020.

Sam Houston State University logoSU

Sam Houston State University

Bachelor of Science, Economics

Bachelor of Science in Economics from Sam Houston State University, completed in 2014.

Tech stack

Software and tools used professionally

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