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Nnamdi Okezie

@nnamdiokezie

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Customer-oriented IT Support Engineer with over 6 years of experience.

Ireland

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a dedicated IT Support Engineer with over six years of experience in troubleshooting hardware, software, and network issues. My journey in IT began with a Bachelor of Science in Computer Science, followed by a Master’s in Big Data Management and Analytics. I have honed my skills in various operating systems, including Linux, Windows, and macOS, and have a strong background in providing exceptional technical support.

In my current role at Cognizant Technologies Ireland, I manage and troubleshoot devices across multiple platforms, providing Level 1 and Level 2 support. I take pride in delivering solutions that enhance user experience and operational efficiency. My previous experiences at Fujitsu and Caminhos Language Centre have equipped me with the ability to work effectively in dynamic environments, ensuring that I remain adaptable and responsive to the needs of users.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

Cognizant Technologies Ireland

Mar 2022 - Present (3 years 3 months)

Configured, maintained, and troubleshooted devices and systems across Windows, macOS, Linux, iOS, and Android platforms, including in-person and remote situations. Provided Level 1 and Level 2 Helpdesk support using Salesforce for incident tracking and resolution.

Windows MacOS Linux iOS Android Salesforce Active Directory PowerShell Chef MFA MDM

IT Service Desk Analyst

Fujitsu Ireland Limited

Jun 2021 - Feb 2022 (8 months)

Provided front-line IT support by answering user inquiries and assisting in identifying and resolving technical problems. Troubleshooted basic IT issues within virtualized environments, including Citrix-based applications.

Citrix TeamViewer MFA User Profile Management Troubleshooting

IT Support Engineer

Caminhos Language Centre

Jan 2018 - Feb 2019 (1 year 1 month)

Executed troubleshooting and server support, including in-person and remote situations. Diagnosed malfunctions in systems and software, directing support tickets to appropriate personnel for remediation.

Troubleshooting Database Management Technical Documentation

Education

Degrees, certifications, and relevant coursework

University of Nigeria, Nsukka

Bachelor of Science, Computer Science

Relevant courses included Operating System, Java Programming, Information Technology, and Hardware and Software. Studied Programming in C++, Linux Systems, Web Design and Publishing, Artificial Intelligence and Applications, Database System Design and Development, and Modelling and Simulation.

Griffith College Dublin

Masters in Big Data Management and Analytics, Big Data Management and Analytics

Relevant courses included Concurrent and Parallel Programming, Cloud Computing, Data Analytics, and Information Retrieval and Web Search. Studied Advanced Data Analytics, Big Data Management, Data Mining Algorithms and Techniques.