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Tatawewe User

@tataweweuser

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Azure PaaS Developer with a focus on customer satisfaction and support.

Ireland

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What I'm looking for

I am looking for a role that allows me to leverage my technical skills while fostering a collaborative and innovative work environment.

As an Azure PaaS Developer at Microsoft, I have dedicated my career to providing exceptional support to our top-tier clients. My role involves analyzing customer code and architecture to resolve complex Azure-related issues while ensuring a high-quality support experience. I take pride in my ability to maintain a positive customer mood, which has led to an impressive increase in customer satisfaction ratings from 4.2 to 4.85 within just two quarters.

In addition to my technical responsibilities, I actively mentor junior support engineers, sharing my knowledge and best practices to enhance their skills. My previous internships have equipped me with a diverse skill set, including full-stack development and network engineering, allowing me to contribute effectively to various teams. I am passionate about continuous learning and improvement, both for myself and those I work with.

Experience

Work history, roles, and key accomplishments

Current

Azure PaaS Developer - Support Engineer

Current

Microsoft

Oct 2021 - Present (3 years 7 months)

Provided high-quality support to top Microsoft customers in Azure, resolving technical issues and enhancing product features. Mentored junior engineers and improved customer satisfaction rates significantly.

Azure Customer Support Mentoring Communication Problem Solving SLA Management Collaboration

Intern - Full Stack Software Engineer

wTVision

Jul 2021 - Oct 2021 (3 months)

Developed frameworks for broadcasting software, significantly reducing app loading time by optimizing operational logic.

Optimization Java Framework Team Collaboration

Intern - Network Engineer

Truphone (now 1Global)

Jan 2021 - Jul 2021 (6 months)

Resolved network errors and outages, gaining a comprehensive understanding of communication pathways across various technologies.

Problem Solving Team Collaboration

R&D Blockchain Software Engineer

NOVA-Faculty of Science and Technology

Sep 2019 - Dec 2020 (1 year 3 months)

Developed a full-stack application for R3 Corda as part of my Master's thesis, focusing on asynchronous node operations.

Blockchain Development Java Full Stack R3 Corda Asynchronous Programming

Intern - DevOps Engineer

NOS

Sep 2019 - Oct 2019 (1 month)

Contributed to the implementation of CI/CD pipelines, enhancing development processes for various teams.

DevOps CI CD Team Collaboration Process Improvement

Education

Degrees, certifications, and relevant coursework

NOVA University of Lisbon

Master of Science, Electrical and Computer Engineering

2019 - 2020

Developed a full-stack desktop application using Java for backend and its GUI as a frontend. Implemented multiple nodes to run asynchronously and approve requests synchronously which would run on R3 Corda network.