Nmesoma Jennifer Ani

Support managers with email management and end-to-end operational tasks, keeping daily workflows organized and deadlines met. Handle records, scheduling, and correspondence accurately and confidentially in a remote, deadline-driven setting.

Maintained 100% compliance with care-standard documentation across a full resident caseload, recording vital signs and keeping care plans and medication records with zero reported errors. Protected confidential resident health information and coordinated with nurses, physicians, and families on appointments and updates.

Supported nursing staff across multiple wards and reported changes in patient condition promptly, contributing to faster clinical response. Educated patients throughout assessment, contributing to a 50% increase in positive patient and family feedback.

Handled patient calls, registered patients, verified insurance, and scheduled appointments in TherapyNotes and OptiMantra. Documented encounters in SOAP and DAP format, prepared prior authorization requests, and applied ICD-10 and CPT coding.

Certified Medical Virtual Assistant training, including hands-on simulations in patient communication, EHR documentation, and medical billing.

Completed the Care Certificate (Standards 1-15) through Utopian Healthcare in 2022.

Bachelor of Science in Anatomy from Chukwuemeka Odumegwu Ojukwu University, Uli, Anambra State, completed in 2016.