Nkosi Felix

Built Kafka-to-PostgreSQL consolidation services, observability infrastructure, and deterministic testing frameworks for IL4/IL5-regulated, air-gapped environments, reducing onboarding from 5 to 3 weeks and improving pipeline reliability for operational telemetry.

Architected Azure Data Factory ETL orchestration and governance frameworks that reduced data latency 28% and enabled regulatory-compliant BI outputs; built Power BI semantic models for Copilot adoption metrics.

Prototyped Copilot retrieval pipelines with LangChain and vector stores and led Azure account guidance, driving a 20% increase in Azure adoption and reducing cloud operational costs by 15%.

Formalized customer success playbooks and CRM advocacy programs, improving customer retention by 15% and driving 12% QoQ engagement improvement through VOC analytics and cross-functional delivery.

Optimized routing algorithms and deployed operational intelligence dashboards, reducing international freight delays 12% and improving SLA attainment from 82% to 94%, delivering $50K+ quarterly savings.

Managed key client accounts and escalations for international logistics, optimizing operational infrastructure to improve response times and on-time delivery rates across services.

Delivered backend automation and lightweight services for data processing, integrations, and AI-adjacent workflows, owning design, implementation, and handoff to production.

Pursuing a Bachelor of Science in Information Systems with an MIS/ERP concentration, expected to start in January 2026.