Nivetha Baskaran
@nivethabaskaran
Incident manager in NetOps, specializing in rapid restoration and Linux operations.
IndiaWhat I'm looking for
I’m an incident manager in NetOps, focused on managing critical incidents and driving rapid service restoration. I’ve built a reputation for proactive ownership and swift response to keep services reliable, with a strong emphasis on continuous improvement in system performance.
At HCLTech, I monitored networks, performed initial troubleshooting, and coordinated on-call teams to minimize downtime during critical incidents. As a Linux Administrator, I patched SAP and non-SAP servers, supported decommissioning of SAP/non-SAP and AWS servers, and handled service management through tools like Commvault and Rsyslog—diagnosing and resolving issues such as reboot alerts and file system threshold alerts.
Experience
Work history, roles, and key accomplishments
Incident Manager (NetOps)
HCLTech
Oct 2025 - Present (7 months)
Managed NetOps critical incidents and coordinated on-call teams for rapid restoration, reducing potential service disruptions. Conducted network monitoring and initial troubleshooting to improve network performance and reliability.
Linux Administrator
HCLTech
Oct 2023 - Oct 2025 (2 years)
Administered Linux servers by patching SAP and non-SAP systems and supporting AWS server post-build tasks. Resolved Sudofy-related issues (user/group and LAN ID failures), handled service tickets (Commvault, Rsyslog), and supported backup setup, reboot alerts, filesystem threshold monitoring, and server decommissioning projects.
Education
Degrees, certifications, and relevant coursework
Kamaraj College of Engineering and Technology
Bachelor of Technology, Information Technology
2023 -
Bachelor of Technology in Information Technology at Kamaraj College of Engineering and Technology, Madurai, India.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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