Open to opportunities

Nitish Mittal

@nitishmittal

Message

BI and Business Analyst bridging data and decisions with Power BI, Tableau, SQL, and client-ready compliance reporting.

India

Message

What I'm looking for

I’m seeking a fully remote Business Analyst, BI Analyst, or Operations Analyst role where I can improve data quality, build dashboards/reporting, document SOPs, and support data-driven decisions.

I’m a results-driven Business & BI Analyst with 2+ years of experience bridging the gap between data and business decisions, built in a regulated pharmacovigilance environment. I focus on data quality management, operational reporting, and translating discrepancies into clear, actionable insights for stakeholders.

At CONTINUUM India LLP, I analyzed and reconciled monthly datasets, ran quality checks using Veeva SafetyDocs, and helped reduce data discrepancies by 15%. I also authored and maintained SOPs and mentored 3 trainees, building structured processes that improved team efficiency and consistency, while communicating findings directly with clients and management.

Experience

Work history, roles, and key accomplishments

Current

Process Administrator

Current

Continuum India LLP

Feb 2024 - Present (2 years 5 months)

Analyzed and reconciled monthly operational datasets to ensure data accuracy and regulatory compliance in a pharmacovigilance environment. Performed quality checks using Veeva SafetyDocs, documented SOPs, and coordinated with clients on corrective actions.

Excel SharePoint Data Quality Management Data Reconciliation Operational Reporting Pharmacovigilance Process documentation Client Communication

Customer Service Associate

Amazon

Aug 2023 - Nov 2023 (3 months)

Updated and maintained customer records in CRM systems and resolved 50+ daily customer inquiries via phone and email. Escalated complex billing and delivery issues and worked within SLA processes to drive resolution.

CRM Customer Service Phone Support Email Support Delivery Issue Resolution SLA