At Infosec Ventures Private Limited, I lead a team of 12 Customer Success professionals and manage around 50 enterprise clients across India and the UAE. I oversee SaaS deployments and cybersecurity awareness and phishing simulation programs.
I handle high-visibility escalations using RCA and CAPA frameworks, conduct Quarterly Business Reviews with senior stakeholders, and drive NPS and CSAT programs. I also lead Cyber Security Awareness Month initiatives and team training.
At Nissan Motor India Private Limited, I managed customer experience operations for 25 dealerships across South India and supervised and trained more than 30 CRM and CRE professionals. At Big Boy Toyz Limited, I conducted CRM audits, standardized operating procedures, and delivered staff training.
