Nishtha Diwanji

I am a motivated and customer-focused IT Support Analyst with three years of experience in providing frontline technical support for end-users. My proficiency in troubleshooting hardware, software, and network issues has consistently ensured high levels of customer satisfaction. I pride myself on my strong problem-solving abilities and excellent communication skills, which allow me to effectively manage user accounts and collaborate with IT teams to enhance support processes.

In my current role as a Tech Support professional at Hong Kong Fashion, I provide first-level technical support across various platforms, logging incidents and service requests in the IT ticketing system to maintain accurate documentation. My responsibilities include assisting with user onboarding and offboarding, managing user accounts in Active Directory, and delivering exceptional customer service through clear communication and timely resolutions. Previously, I worked as a Software Developer Executive at Hiverlab in India, where I designed and implemented robust backend solutions, optimized code architecture, and developed RESTful APIs, significantly improving transaction success rates and user interface responsiveness.