Looking for the opportunities in BPS Operations in Finance, Accounting, AR, AP, US Healthcare Operations.

Nishita Dadmal
@nishitadadmal
Process Associate at Cross Country Infotech handling US Healthcare BGV checks across CCWSG and MSN processes.
What I'm looking for
At Cross Country Infotech Pvt. Ltd., I execute employment, education, address, and criminal background checks for US Healthcare processes, including CCWSG and MSN. I follow client SOPs and manage case updates and report closures across Sterling, Universal, Bullhorn, and CSS/CTM.
I communicate directly with onshore contacts and clients to clarify requirements and resolve discrepancies. I use MS Office and Claude AI tools in my work, and I’ve started learning SQL and MySQL for database querying and data verification.
Experience
Work history, roles, and key accomplishments
Process Associate
Cross Country Infotech Pvt. Ltd.
Feb 2024 - Present (2 years 8 months)
Executes end-to-end Background Verification (BGV) checks for US Healthcare processes, including employment, education, address, and criminal verification. Engages in onshore communication and client interactions to resolve discrepancies and ensure SLA compliance.
Education
Degrees, certifications, and relevant coursework
G.H. Raisoni College of Engineering and Technology
Bachelor of Technology, Engineering
2019 - 2022
Pursued a Bachelor of Technology (B.Tech) degree from 2019 to 2022.
Government Polytechnic (Autonomous Institute)
Diploma, Civil Engineering
2016 - 2019
Completed a Diploma in Civil Engineering from 2016 to 2019.
Coursera
Business Process Management, Business Process Management
Completed a certification in Business Process Management.
Coursera
Effective Communication, Effective Communication
Completed a certification in Effective Communication.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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