Nishant Sharma
@nishantsharma8
I lead international BPO operations and projects that improve productivity, SLA compliance, and service delivery.
IndiaWhat I'm looking for
I've led international BPO operations and global project delivery across SkySun, DNEG, UCH Logistics, Teleperformance, and eClerx Services. I focus on KPI- and SLA-driven environments where service quality, productivity, and operational efficiency matter.
At DNEG, I implemented performance monitoring frameworks that improved productivity by 18% and reduced delivery delays by 20%. I've also led teams of 200+ employees, including team leaders and analysts, while strengthening workflow coordination, risk mitigation, and team engagement.
I use operational dashboards, reporting, and data analysis to identify bottlenecks, optimize resources, and support leadership decisions. I'm experienced in mentoring leaders, improving customer service operations, and delivering process improvements across cross-functional teams.
Experience
Work history, roles, and key accomplishments
Operations Manager
SkySun
Sep 2025 - Present (1 year)
Manage end-to-end operational delivery ensuring productivity, service quality, and operational efficiency. Lead and mentor operational teams while aligning performance with business objectives.
Education
Degrees, certifications, and relevant coursework
Nishant hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Nishant?
You can contact Nishant and 90k+ other talented remote workers on Himalayas.
Message NishantGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
