nishan roy
@nishanroy
I support payment posting, medical billing, customer service, and back-office operations across healthcare, travel, and e-commerce.
IndiaWhat I'm looking for
I've worked in centralized payment posting at Sunknowledge Services and am familiar with end-to-end medical billing. Previously, I supported international and domestic travel customers at Concentrix across voice, chat, and email for MakeMyTrip and Goibibo.
I've also handled Flipkart blended email and call support at Tech Mahindra, and worked as a Mechanical Management Information System Operator and Store In-charge at SAIL ISP. I bring experience in client management, customer support, back-office operations, e-commerce support, Excel, and Tally 9.0.
Experience
Work history, roles, and key accomplishments
Payment Poster
Sunknowledge Services Pvt. Ltd.
Jul 2023 - Jan 2026 (2 years 6 months)
Worked as a Payment Poster in Centralized Payment Posting Team. Familiar with end to end medical billing.
Senior Back office Executive
Concentrix
Nov 2021 - May 2023 (1 year 6 months)
Worked as Senior Back office Executive (Voice/ Chat/ Email) in International & domestic travel and tourism platform (MakeMyTrip and Go-ibibo).
Senior Executive
Tech Mahindra Ltd.
Sep 2020 - Nov 2021 (1 year 2 months)
Worked as Senior Executive at Flipkart Blended (Email & Call) Process.
Operator Cum Store in-charge
SAIL ISP
Mar 2017 - Apr 2020 (3 years 1 month)
Worked as (Mechanical Management of Information System) Operator Cum Store in-charge.
Education
Degrees, certifications, and relevant coursework
Bidhan Chandra College
Bachelor of Commerce, Commerce
2013 - 2016
Pursued a Bachelor of Commerce degree from Bidhan Chandra College under Burdwan University.
A.I.Y.C.L.M.
Diploma, Computer Hardware
2013 -
Completed a Diploma in Computer Hardware Manufacturing and Repairing.
A.I.Y.C.L.M.
Diploma, Financial Accounting
2012 -
Completed a Diploma in Computer Financial Accounting (DCFA).
Availability
Location
IndiaAuthorized to work in
Job categories
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