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Nisha Kuzhikkattil

@nishakuzhikkattil

Enterprise Applications Specialist at CTS Offshore & Marine LTD, who implemented centralized ticketing and service request management across departments.

United Arab Emirates

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At CTS Offshore & Marine LTD, I implemented and managed a centralized ticketing and service request system across departments, with automated assignment, SLA monitoring, escalation workflows and service reporting. I also support enterprise applications across locations, including CRM, recruitment, HR, payroll and operational processes.

I gather business requirements, configure and test application changes, and coordinate issue resolution with users, technical teams and vendors. My work includes UAT, workflow automation, integrations using REST APIs and webhooks, and reporting with tools such as Zoho Analytics and Power BI.

Experience

Work history, roles, and key accomplishments

Current

Group CRM Manager / Enterprise Applications Specialist

Current

CTS Offshore & Marine LTD

Nov 2021 - Present (5 years)

Implemented and managed a centralized ticketing and service request management system across departments. Lead administration, support, and continuous improvement of enterprise business applications supporting 200+ users across 10+ locations.

CRM ERP Incident Management SLA Monitoring Workflow Automation REST APIs Webhooks Deluge Script Zoho Flow Xero UAT Data Quality Role based Access Dashboarding KPI Reporting User Training

ERP Specialist

SSC Services DMCC

Jan 2019 - Oct 2021 (2 years 9 months)

Provided functional application support and collaborated with business stakeholders to configure ERP solutions aligned with operational requirements. Supported ERP implementation activities including system configuration, data migration, upgrades, and integration with business applications.

ERP Functional Configuration Data Migration System Integration Reporting Dashboarding KPI Metrics Data Integrity Master Data Management End User Training Vendor coordination SLA Compliance Performance Monitoring

Application Support Specialist

Hygeia Group of Companies

Jan 2016 - Dec 2018 (2 years 11 months)

Managed CRM and HR platform operations supporting end-to-end employee and candidate lifecycle workflows. Gathered requirements from business users, investigated application issues, and implemented functional enhancements.

CRM Human Resources Requirements Gathering Issue investigation Functional Enhancements Workflow Automation Reporting Analytics Data Integrity Data Validation Audit

IT Support Engineer

Karson Technical Trading

Jan 2014 - Dec 2015 (1 year 11 months)

Provided technical support for IT systems, hardware, and software. Installed and configured systems and applications, managed incident tracking and resolution, and supported IT security and compliance initiatives.