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Niraj Prasad

@nirajprasad

Business operations and growth professional at Probo who improved user retention by 14% and sports category engagement by 20%.

India

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What I'm looking for

I’m seeking a 0-1, Business Operations, Growth Associate, or Category Manager role where I can use my skills and experience to contribute to the organisation’s growth.

At Probo, I resolved user queries about trades and platform functionality, managed 150+ client accounts, and contributed to a 10% reduction in repeat complaints. I improved user retention by 14% through follow-ups and engagement tracking.

I led Sports News category operations, increasing user engagement by 20% through event optimization. I also published 20–30 live events daily to keep updates timely.

At Urban Company, I handled business operations across service categories and improved fulfillment efficiency by 22%. I also improved partner retention by 18% and reduced escalation turnaround time by 25% through structured CRM workflows.

Experience

Work history, roles, and key accomplishments

Community Associate

Probo

Jan 2023 - Dec 2025 (2 years 11 months)

Resolved 80+ daily user queries related to trades and platform functionality using Freshdesk CRM. Improved user retention by 14% through structured follow-ups and engagement tracking.

CRM Freshdesk SQL Customer Support User Retention Category Operations

Senior Associate

Urban Company

Jan 2019 - Dec 2022 (3 years 11 months)

Managed PAN India end to end business operations across EPC, Large Appliances, Cleaning and beauty categories. Improved partner retention by 18% and reduced escalation turnaround time by 25%.

CRM Operations Management Partner Retention Escalation Management Process Improvement SQL Freshdesk