I’m looking for a role where I can use my technical troubleshooting, SQL, and problem-solving experience to solve meaningful problems and continue growing my skills. I enjoy digging into complex issues, identifying root causes, and working with both technical teams and customers to find practical solutions.
Looking for a job
NineZip User
@ninezip
Software Analyst at Toyota Automated Logistics who troubleshoots warehouse automation systems and resolves production data issues with SQL.
United StatesWhat I'm looking for
I provide Tier 2/3 production support for warehouse software and automation systems. I use SQL Server and T-SQL to investigate production data, troubleshoot application behavior, and safely correct data issues.
I analyze application logs, API traffic, and system integrations to diagnose performance and transaction-processing failures. I also troubleshoot integrations involving SAP, LDAP, Kepware, AutoStore, and warehouse management systems.
Previously, I investigated software defects and production incidents, and developed support procedures and incident communications. I also spearheaded process improvements project from proposal through implementation.
Experience
Work history, roles, and key accomplishments
TL
Current
Software Analyst (SQL)
Toyota Automated Logistics
Jul 2023 - Present (3 years 3 months)
Provided Tier 2/3 production support for enterprise warehouse software and automation systems, troubleshooting complex application, database, server, and integration issues. Used SQL Server/SSMS and T-SQL to investigate production data and resolve issues.
AS
Technical Support Engineer
Avionte Staffing Software
Jul 2022 - Jul 2023 (1 year)
Triaged complex software defects and escalated confirmed bugs to Engineering teams with detailed technical findings. Used SQL to investigate application data and resolve escalated technical support issues.
Triaged and escalated software bugs, outages, and platform incidents to Engineering teams. Partnered with engineers to investigate and debug production issues affecting Uber users and operations.
Investigated sensitive reports involving potential discriminatory denial of service by drivers, gathering evidence and evaluating credibility. Determined appropriate escalation and enforcement actions based on findings and policies.
Investigated complex driver payment issues, identified systemic trends, and partnered with Treasury and Engineering teams to resolve payment defects. Spearheaded a process improvement project from proposal through implementation.
Managed urgent and critical incidents involving the Uber platform, conducting detailed investigations through phone, email, and chat. Documented findings and escalated critical incidents through appropriate channels.
VS
Driver Support Specialist
Volt Workforce Solutions
Jan 2016 - Jan 2017 (1 year)
Provided real-time technical and operational support to OnTrac delivery drivers experiencing GPS and navigation issues. Verified proof-of-delivery information and investigated package drop-off locations.
VS
Technical Support Escalations Desk
Volt Workforce Solutions
Apr 2015 - Oct 2015 (6 months)
Provided escalated technical support for business internet and VoIP services, working with customer Network Administrators to troubleshoot connectivity issues. Remotely configured business gateway interfaces and performed line testing.
ZI
Warehouse Manager
ZOE INDUSTRIES, INC.
Oct 2013 - Jul 2014 (9 months)
Managed day-to-day warehouse operations while maintaining compliance with workplace safety requirements. Supervised product sorting, inventory organization, assembly, and packaging of customer orders.
AW
Interior and Exterior Car Detailer
Arizona Auto Wash
Jun 2013 - Oct 2013 (4 months)
Performed complete interior and exterior vehicle detailing, including hand washing, paint correction, waxing, and deep interior cleaning. Used professional buffing equipment to restore vehicle finishes.
AW
Sales Representative
Arizona Auto Wash
Mar 2013 - Jun 2013 (3 months)
Consulted with customers to recommend car wash and detailing services based on vehicle condition and needs. Increased service value through upselling of premium detailing packages.
Education
Degrees, certifications, and relevant coursework
Arizona State University
Bachelor of Science, Information Technology
2021 -
Pursuing a Bachelor of Science in Information Technology, with an expected completion in October 2028.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
80k+ USD
Social media
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