Fabio Valente

- Build and maintain robust dbt models to support a variety of business needs, including user attribution, campaign tracking, and behavioral analysis.
- Collaborate cross-functionally with Growth and Partnerships teams to implement reliable campaign tracking.
- Produce actionable insights using SQL and support ad-hoc analysis needs across departments.

- Designed and developed data models and macros in dbt to streamline data transformation and enhance data pipeline efficiency.
- Optimized existing dbt models for improved performance and reduced data processing times, contributing to more efficient data workflows.

- Conducted thorough testing across the entire development lifecycle for 40+ releases, from the initial internal MVP phase to the successful rollout for a wide-scale customer audience.
- Developed and executed test plans, test cases, and test scripts, employing various testing methodologies (e.g., white box, regression, and automated testing).

- Oversaw fulfillment operations which handled roughly 75 shipments per day, and oversaw the eventual process of outsourcing to a third party.
- Created over 30 SOPs for the Support team.
- Oversaw customer disputes via Stripe.
- Leveraged SQL to determine root causes of bugs and find temporary workarounds.
- Oversaw customer testimonial data collection to 300+ users.

- Provide expert customer support for ServiceTitan software users through Salesforce.

- Investigate and resolve billing and account discrepancies which involve providing evidence to banks when payment disputes are submitted via Stripe.

- Coordinated search parties for reported lost dogs, liaising between assistants, supplies & logistics, local law enforcement, animal control, and local businesses.
- Monitored social media accounts, handled customer outreach and worked closely with Public Relations.

- Trained and managed new employees.
- Managed floor operations for a team of 5.

Studied Visual and Performing Arts, focusing on various artistic disciplines and their applications in contemporary society. Developed skills in creativity, critical thinking, and collaboration through diverse projects and performances.