Niloy paul

I am a reliable and detail-oriented professional with a strong background in customer success, data entry, fraud detection, and content evaluation. My experience has equipped me with the skills necessary to maintain high accuracy and confidentiality while meeting productivity targets in both remote and collaborative environments.

In my role as a Customer Success Associate at GLOBIVA Private Limited, I successfully monitored delivery agents for potential fraud, enhancing customer trust. I coordinated with customers and merchants to review and confirm orders, consistently meeting productivity and quality targets. Additionally, my freelance work as an Internet Safety Evaluator at TELUS International allowed me to review YouTube content, ensuring adherence to platform guidelines and promoting safety.

With a Bachelor of Business Administration and certifications in digital productivity, I am proficient in Microsoft Office, Google Workspace, and AI tools. My strong typing skills and attention to detail make me an asset in any role I undertake.