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Nilofer Sagana

@nilofersagana

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Business Analyst at Amura Health, where I built doctor scorecards and benchmarking models for healthcare operations.

India

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What I'm looking for

I'm seeking a Business Analyst or Business Operations Analyst role where I can apply my requirements-to-insights skill set.

At Amura Health, I gathered clinical and operations requirements to design a doctor performance scorecard, deployed across 42 teams in 5 clusters. I also built a peer-comparison model that turned attendance and clinical data into standardized performance metrics.

I analyze operational data, define KPIs, and prepare reports and compliance dashboards for senior leaders, including the CMO and Founder. My work also includes quality audits, root cause analysis, and corrective action plans across healthcare operations.

Experience

Work history, roles, and key accomplishments

Quality Lead

Amura Health

Jan 2025 - Dec 2026 (1 year 11 months)

Led a team of 3 QA Analysts, defining audit requirements and compliance processes across the Medical Department. Designed a doctor performance scorecard and benchmarking model deployed across 42 teams in 5 clusters.

Requirements Gathering KPI Design Design Scorecard Benchmarking Data Analysis Root Cause Analysis CAPA Process Improvement Stakeholder Management Excel Power BI SQL Documentation Compliance

Quality Analyst – Medical Department

Amura Health

Jan 2024 - Dec 2025 (1 year 11 months)

Conducted end-to-end quality audits on health coach interactions and medical documentation, identifying gaps and performing root cause analysis. Maintained audit records and supported process re-engineering initiatives.

Quality Audits Root Cause Analysis Documentation Compliance Process Improvement Data Tracking Stakeholder Communication

Senior Health Coach

Amura Health

Jan 2023 - Dec 2024 (1 year 11 months)

Delivered personalized health coaching programs, improving client outcomes and satisfaction. Mentored junior coaches and maintained structured client documentation.

Health Coaching Client Management Mentorship Documentation Compliance Reporting

Junior Health Coach

Amura Health

Jan 2022 - Dec 2023 (1 year 11 months)

Conducted health assessments and wellness plan development for clients. Collaborated with dietitians and medical professionals to ensure quality and compliance standards.

Health Assessments Wellness Planning Collaboration Documentation Reporting