At Ditto Insurance, I raised a gap where sales misinformation was audited but affected customers weren’t being corrected. I co-designed an advisor-led correction workflow using WhatsApp, email, or calls, and helped put it into practice.
I also designed and tested AI-assisted audit workflows using LLM tools, and update QA prompts based on error patterns. I direct quality audit operations, analyse escalations and complaints for root causes, and work with other teams on process improvements. Before Ditto Insurance, I handled transaction processing at Accenture India Pvt Ltd and customer support at Textmercato.
