At Credit Glory, I lead operational performance, workflow systems, and a remote workforce of up to 56 people across two affiliated companies and four teams.
I've built four C# WinForms applications for Frontline, Sales, Billing, and Retention teams, redesigned call-note workflows, and created Google AppScript tools that improved form accessibility and reclaimed an average of 40 seconds per call. I use root-cause analysis and operational data to identify system errors, resolve revenue leaks, and remove bottlenecks.
Previously, I supported international customer operations at Sitel Group and 5CA, including Epic Games/Fortnite, Fiverr, and The Body Shop campaigns. I combine hands-on people leadership with KPI design, hiring, scheduling, performance coaching, SOPs, and structured team transitions.
