Nikhil Kulshrestha
@nikhilkulshrestha1
I build AI-enhanced, scalable learning solutions for BPO and global operations.
IndiaWhat I'm looking for
At Concentrix, I lead the design of scalable e-learning, simulations, and blended learning for onboarding, compliance, upskilling, and leadership development. I’ve built an AI simulation bot and two automation skills that were adopted team-wide to streamline instructional design workflows.
Across Sutherland and WNS, I’ve managed end-to-end learning projects, partnered with SMEs and operations teams, and improved NPS from -10 to +50. My work combines ADDIE, SAM, Design Thinking, curriculum modernisation, and measurable outcomes including 4.85+/5 trainer satisfaction and 95%+ throughput.
Experience
Work history, roles, and key accomplishments
Lead the design and development of high-impact learning solutions across multiple formats, applying adult learning principles and ADDIE/SAM methodologies. Guide instructional designers and SMEs through concurrent projects, establishing quality standards and governance frameworks.
Associate Manager – Training & Content Design
Apr 2024 - Aug 2025 (1 year 4 months)
Managed end-to-end instructional design for the Expedia process, leading concurrent ID projects across e-learning, ILT, simulations, and job aids. Applied ADDIE/SAM methodologies and developed content to professional writing standards.
Led instructional design and content development initiatives, managing multiple concurrent projects across process training, compliance, and leadership content. Drove NPS improvement from -10 to +50 and was awarded Best Team Manager.
Education
Degrees, certifications, and relevant coursework
CBSE Board
Higher Secondary Education, Commerce
Completed higher secondary education in Commerce from CBSE Board in 2014.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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