At Wipro, I manage and process customer orders in SAP, including order creation, changes, and rejections. I handle orders received through mail and EDI while supporting timely delivery.
I resolve pricing, credit, fill-rate, VAS, and shipping-window issues, along with order blocks and price variances. I also handle client calls, escalations, returns, credit memo requests, and internal audits to maintain quality and SLA performance.
I build KPI and performance reports for sales teams and senior leadership, including TAT, accuracy, exceptions, customer service metrics, and accounts receivable data for Levi's. I use data analysis to improve workflows, automate manual processes, and support operational planning.
Previously at York Transport Equipment, I managed preventive and emergency maintenance, reducing machinery breakdowns by 30%. I coordinated maintenance schedules, improved spare-parts inventory, and supported safer, more efficient production operations.
