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Nijah Jordan

@nijahjordan

Message

Certified Clinical Medical Assistant skilled in high-volume patient engagement and EHR-driven workflows.

United States

Message

What I'm looking for

I seek a patient-centered role combining clinical duties and remote administrative support, where I can improve workflows, meet productivity targets, and deliver compassionate care.

I am a Certified Clinical Medical Assistant with hands-on clinical and remote patient engagement experience across high-volume healthcare settings. I perform phlebotomy and EKGs, manage EMR documentation, coordinate scheduling and referrals, and uphold strict HIPAA compliance.

I have a proven track record of meeting productivity metrics while handling large inbound and outbound call volumes, managing digital work queues, and improving workflow efficiency. I excel at compassionate patient communication, objection handling, and resolving concerns to ensure continuity of care.

My background includes roles in urgent care, telehealth coordination, plasma collection, and lead qualification in remote environments, supported by a BA in Communication and certifications in CCMA, phlebotomy, EKG/telemetry, which enable me to contribute clinically and administratively to care teams.

Experience

Work history, roles, and key accomplishments

Current

Patient Service Representative

Current

Peachtree Immediate Care

Jan 2024 - Present (2 years 2 months)

Conduct outbound and inbound calls to schedule appointments, coordinate care, and document interactions in EMR systems while meeting call-volume, response time, and performance metrics in a remote support capacity.

Outbound Calling Inbound Appointments CRM KPI Tracking

Current

Clinical Medical Assistant

Current

Peachtree Immediate Care

Jan 2023 - Present (3 years 2 months)

Communicate with 50+ patients daily, perform phlebotomy and EKGs, and maintain timely, accurate EHR documentation while coordinating scheduling, referrals, and follow-ups to ensure continuity of care and HIPAA compliance.

Phlebotomy EHR Scheduling HIPAA compliance Communicates With Patients Data Entry

Certified Phlebotomist Technician

Kedrion Plasma

Jan 2022 - Dec 2023 (1 year 11 months)

Performed 500–700 venipunctures monthly while ensuring patient safety, accurate specimen handling, and precise documentation to support high-volume plasma collection operations and quality standards.

Venipuncture Patient Identification Regulatory Compliance Documentation

Medical Lead Qualification Specialist

Verse.io

Jan 2021 - Dec 2022 (1 year 11 months)

Managed high-volume outbound and inbound communications to collect and verify patient information, qualify leads using structured scripts, and improve engagement through objection handling and workflow analysis in a fully remote role.

Lead Qualification Outbound Calling CRM Scripted Communication Objection Handling Data Verification Remote Work Performance Analysis