Open to opportunities

Nijaal Mottley

@nijaalmottley

Message

Improve the customer experience by providing excellent customer support and training

United States

Message

What I'm looking for

I'm looking to apply my technical support, customer training, troubleshooting, and process-improvement experience to help clients succeed in a high-demand, service-focused environment.

At Dover Fueling Solutions, I resolve escalated software and hardware issues for fuel system customers while helping sales teams support high value domestic and international clients, including Suncoast Resources, Kroger, Metrolinx, and the City of Fort Worth.

I've spent 15+ years delivering customer training, webinars, field installations, audits, network diagnostics, and proactive service procedures that keep terminal control systems operating reliably. I also collaborate with product development on customer feedback, maintain quality and service records for compliance, and support troubleshooting across web-based and SQL database systems.

Experience

Work history, roles, and key accomplishments

Current

Support Center Technician Level II

Current

Dover Fueling Solutions

Jan 2007 - Present (19 years 8 months)

Provides ongoing customer support by resolving escalated technical issues, troubleshooting software and hardware failures, and optimizing client operations. Conducts training programs and webinars for customers, global sales teams, and technicians, and collaborates with product development teams to refine solutions.