Nihar User
@niharuser1
I’m a Client Onboarding Lead driving compliance-first fintech onboarding across cross-border payments and digital assets.
IndiaWhat I'm looking for
I’m a Client Onboarding & Fintech Operations professional with 6+ years of progressive experience in KYC/AML compliance, cross-border payments, and enterprise client lifecycle management. I’ve built a reputation for onboarding leadership that’s both fast and audit-ready.
At BRUC BOND (Singapore · GIFT IFSC), I led the end-to-end onboarding lifecycle (lead to go-live) for 100+ enterprise clients across 5 international regions, delivering activation with zero compliance breaches. I reduced onboarding turnaround time by 25–30% through structured workflow redesign, standardized compliance checklists, and scalable process improvement.
I served as the primary escalation owner for complex, high-risk onboarding cases—coordinating rapid resolution across compliance, legal, and operations. I also maintained 100% regulatory adherence across multiple jurisdictions by directing KYC/AML due diligence, document verification, and jurisdiction risk assessments.
Earlier, as a SaaS Program Manager, I architected and delivered end-to-end crypto transaction capabilities and AML-compliant digital asset frameworks from design through go-live. I bring a compliance-first ethos, strong stakeholder management, and practical operational impact—from dashboards and SOPs to RCA-driven continuous improvement.
Experience
Work history, roles, and key accomplishments
Client Onboarding Lead
Bruc Bond
Feb 2025 - Present (1 year 4 months)
Led end-to-end onboarding (lead-to-go-live) for 100+ enterprise clients across 5 international regions, delivering zero compliance breaches and a premium client experience. Reduced onboarding turnaround time by 25–30% and maintained 100% regulatory adherence while mentoring a team of 7 and acting as escalation owner for high-risk cases.
SaaS Program Manager
Bruc Bond
May 2024 - Feb 2025 (9 months)
Architected and delivered end-to-end crypto/digital-asset transaction capabilities (digital wallet integration and transaction flows) with AML-compliant frameworks from design through go-live. Negotiated enterprise contracts and built executive dashboards to track client adoption KPIs and operational SLAs, supporting ARR growth.
Senior Service Desk Analyst
Rayden Interactive
Nov 2023 - Mar 2024 (4 months)
Provided Tier-1 SaaS technical support, consistently meeting client SLA commitments and maintaining elevated satisfaction scores. Partnered with product and engineering to triage and resolve critical incidents, using RCA-driven fixes to eliminate recurring issue patterns.
Sales Team Leader
Etech Global Services
May 2022 - Oct 2023 (1 year 5 months)
Supervised and developed a team of 20+ client-facing specialists, achieving 95%+ CSAT and surpassing SLA performance benchmarks. Led training and enablement initiatives and improved First Contact Resolution (FCR) by 15% through RCA-led performance diagnostics and process optimization.
Customer Experience Specialist
Etech Global Services
Jun 2019 - May 2022 (2 years 11 months)
Managed high-volume client interactions using a consultative, solutions-oriented approach, driving upsell revenue while consistently exceeding quality, resolution-time, and CSAT KPI targets. Owned day-to-day customer outcomes and maintained strong service performance across support interactions.
Education
Degrees, certifications, and relevant coursework
LDRP Institute of Technology & Research
Bachelor of Engineering, Mechanical Engineering
Bachelor of Engineering in Mechanical Engineering completed in 2019 at LDRP Institute of Technology & Research.
Shree KG Dholakiya Higher Secondary School
Higher Secondary Certificate (HSC), Science Stream
Completed Higher Secondary Certificate (HSC) in the Science stream in 2015.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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