
Aparanna Naik
@aparannanaik
Client operations leader with 10 years in fintech, onboarding 90+ APAC clients at 95% satisfaction. Salesforce reporting expert. Mumbai, Manager/AVP.
What I'm looking for
Client operations leader with 10 years of experience in fintech and investment firms, specializing in client onboarding, SaaS implementation, and investor relations.
At Amherst Group LLC, I directed investor relations and portfolio reporting across 10+ JVs, migrating reporting from Excel to Salesforce in three months and saving 10+ hours weekly. I also improved stakeholder understanding of performance and compliance by 30%.
At Enfusion, I led onboarding and SaaS implementation for 90+ high-value APAC clients, improving adoption by 40% and maintaining 95% client satisfaction. I also coordinated requirements and UAT support and helped streamline trade settlement and reporting
Earlier roles at Citicorp, Nucleus Commercial Finance, Bank of America, and State Street Syntel built my foundation in KYC onboarding, financial reporting, reconciliation, and regulatory compliance. At Citicorp, I revamped the digital onboarding portal and doubled monthly new-client capacity.
I'm interested in Manager/AVP roles in client onboarding, implementation delivery, portfolio reporting, and business analysis. After a planned career break for family caregiving, I'm ready to return to a full-time role.
Experience
Work history, roles, and key accomplishments
Senior Lead – Investor Relations
Amherst Group LLC
Aug 2023 - Aug 2024 (1 year)
Led strategic investor communications and portfolio reporting across 10+ JVs, migrating reporting from Excel to Salesforce and saving 10+ hours weekly. Drove business analysis, supervised team operations, and optimized investor engagement workflows.
Associate – Team Lead
Enfusion
Jan 2022 - Aug 2023 (1 year 7 months)
Led end-to-end onboarding and SaaS implementation for 90+ high-value APAC clients, improving adoption by 40% and scalability. Developed centralized communication and automated workflows, improving issue resolution by 50% and achieving 95% client satisfaction.
Senior Analyst – Product Control
Enfusion
Jan 2021 - Jan 2022 (1 year)
Designed and delivered Enfusion training programs for a team of 8 consultants, achieving 90% certification and reducing training time by 30%. Implemented cross-functional reporting workflows and control frameworks, improving user proficiency by 40%.
Assistant Manager – Client Onboarding
Citicorp
Oct 2019 - May 2020 (7 months)
Ensured regulatory-compliant client documentation and implemented controls, reducing onboarding risk exposure by 30%. Streamlined cross-functional workflows and revamped digital onboarding portal, doubling new-client capacity per month.
Account Analyst – Financial Reporting
Nucleus Commercial Finance Ltd
Sep 2017 - Oct 2019 (2 years 1 month)
Streamlined end-to-end financial reporting for UK and India operations, achieving zero discrepancies and improving process efficiency. Developed robust reconciliation frameworks across all product categories, ensuring accurate data and zero audit discrepancies.
Senior Team Member – Mortgage Foreclosure
Bank of America
Aug 2016 - Sep 2017 (1 year 1 month)
Led audit and reconciliation of 300+ foreclosure cases, enforcing regulatory compliance and mitigating risk. Negotiated 50+ borrower repayment plans and implemented process improvements, enhancing portfolio performance by 10%.
Associate – Reconciliation
State Street Syntel Services
Apr 2010 - Mar 2012 (1 year 11 months)
Streamlined daily bank- and client-money account reconciliations using FAST, Frontier and AWD, reducing errors by 15% and accelerating issue resolution by 20%. Automated SDRT calculation and general ledger reconciliation workflows, achieving zero defects in regulatory submissions.
Education
Degrees, certifications, and relevant coursework
Welingkar Institute of Management and Research
MBA, Accounting and Finance
Pursued an MBA in Accounting and Finance.
Mumbai University
BCom, Commerce
Completed a Bachelor of Commerce degree.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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