At LTIMindtree, I own end-to-end program and product management for an enterprise RPA platform, covering its roadmap, prioritization, and releases. I lead a distributed 45-member team across seven enterprise automation programs, each delivering 40+ automations.
My RPA initiatives enabled a 30–40% reduction in manual effort, and diagnostics and root cause analysis reduced recovery time by 30%. I also led deployment of ServiceNow ITSM and AI and LLM-based chatbots, and designed AR/VR solutions for virtual remote support.
At Tech Mahindra Ltd., I led application support teams and 468 application transitions over four years. For Volvo, I built and managed a Knowledge Management team and governance frameworks that increased information accessibility by 40% and reduced resolution time.
