Nidia Valdes
@nidiav
I'm a Financial operations Supervisor with wide experience in payment processing and data analysis.
PanamaWhat I'm looking for
I’m a risk, fraud, and payments associate who puts accuracy, judgment, and escalation discipline to work every day. I handle payment processing at scale while presenting risk and internal issues to banks and providers clearly and professionally.
Over the years, I’ve managed high-volume transaction monitoring, supported approvals and productivity targets, and prepared regulatory reports for incoming and outgoing flows. I’m metrics-driven and focused on resolving questions early—following up, depleting resources, and escalating only when necessary.
In customer-facing roles, I lead with empathy and operational rigor—managing intake workflows, large caseloads, document uploads, scheduling, and enrollment confirmations/rejections. I’m attentive to detail, collaborative with teams, and committed to a seamless service experience.
My foundation includes supervisor experience across player services and customer support, where I monitored calls, chats, and emails; handled complaints and anomalies; and reduced fraud risk. I’m motivated by opportunities to challenge my potential, grow my career exponentially, and keep strengthening my impact.
Experience
Work history, roles, and key accomplishments
Risk & Fraud Payments Associate
Kyzen
Aug 2025 - Present (7 months)
Escalate and present risk and internal issues with banks and payment providers. Process payments for 15+ online casinos while managing client details and handling payment-related disputes professionally.
Intake Specialist
CAMG- Iterum
Jun 2024 - Jul 2025 (1 year 1 month)
Managed a high open caseload to drive a seamless enrollment process, including first-contact data entry, scheduling, document upload, and enrollment confirmation/rejection communications. Collected patient clinical history and demographics and verified eligibility for potential lawsuits, supporting law firms including JustPoint Napoli and others.
Financial Operations Supervisor
Indigo Global Solutions
Nov 2020 - Apr 2024 (3 years 5 months)
Monitored daily card transactions to ensure data accuracy and timely processing, while preparing regulatory reports for incoming and outgoing transactions. Met payment approval SLAs and resolved queries through internal procedures while using good judgment in decision-making.
Player Services Supervisor
Panapacific Telecoms
Oct 2018 - Nov 2020 (2 years 1 month)
Supervised player services by monitoring website functionality, incoming calls, complaints, and messaging channels (chats and emails). Managed deposits and withdrawal readiness for winnings, ensured fraud prevention, escalated unresolved complaints, and reported call/chat/email handling performance.
Customer Service Representative
Global Cascade
Mar 2015 - Oct 2018 (3 years 7 months)
Provided customer support globally for a betting site via chat, email, and phone, covering sports, live betting, casino, and poker. Reviewed player account activity to approve payout of winnings and maintained service quality through accurate account handling.
Education
Degrees, certifications, and relevant coursework
Universidad Latina de Panamá
Bachelor's Degree in English with Emphasis in Translation, English (Translation)
Earned a Bachelor's degree in English with an emphasis in translation from Universidad Latina de Panamá.
Universidad Autónoma de Chiriquí
Bachelor's Degree in English with Teaching, English (Teaching)
2008 - 2010
Earned a Bachelor's degree in English with teaching from Universidad Autónoma de Chiriquí.
Availability
Location
PanamaAuthorized to work in
Social media
Job categories
Skills
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