Pamela Rojas-Marshall
@pamelarojas-marshall
Senior risk and controls leader driving governance, compliance, and operational resilience.
PanamaWhat I'm looking for
I am a Risk and Controls Executive with 20+ years in LATAM financial services, specializing in governance, compliance, enterprise risk management, AML/KYC and remediation. I have built frameworks and units that became regulatory benchmarks, led flawless audit and regulatory remediation, and served as a trusted advisor to senior executives and regulators.
At Citibank I led first-line control environments across Panama and Puerto Rico, implemented the Enterprise Risk Management Framework and the IBE in Puerto Rico with regulatory approval, and developed future leaders through mentoring. I deliver measurable improvements in control effectiveness, process efficiency and business performance while ensuring operations remain within defined risk appetite.
Experience
Work history, roles, and key accomplishments
CILed first-line controls and ERM across Panama and Puerto Rico, implemented the IBE in Puerto Rico with regulatory approval and drove remediation achieving 100% on-time closures and zero past-due findings.
CILed a 20-person team managing AML/KYC for high-risk clients, achieved 95% on-time profile updates and reduced quality errors by 20% through process reengineering and training.
CIManaged 30+ staff supporting a 100+ agent sales force, improved documentation and controls, and reduced credit devolutions by 30% while supporting sales targets.
CIDirected analytics and consumer risk strategy across credit policy, fraud prevention and collections, and built reporting dashboards and segmentation tools to identify at-risk accounts.
Consumer Risk Officer
HSBC
Jan 2004 - Dec 2007 (3 years 11 months)
Compiled and analyzed consumer credit portfolio data across LATAM to produce MIS reporting that informed strategic decisions and ensured compliance with Group standards.
Education
Degrees, certifications, and relevant coursework
Universidad Latinoamericana de Comercio Exterior (ULACEX)
Master of Business Administration, Management Consulting & Negotiation
Completed an MBA focused on management consulting and negotiation at ULACEX, enhancing strategic and negotiation capabilities for leadership roles.
Universidad Latinoamericana de Comercio Exterior (ULACEX)
Postgraduate Diploma, Strategic Administration & Enterprise Direction
Completed postgraduate studies in strategic administration and enterprise direction to strengthen executive management and enterprise governance skills.
Universidad Santa María de Antigua (USMA)
Bachelor's Degree, Banking & Finance
Earned a Bachelor's degree in banking and finance, providing foundational knowledge in financial services and banking operations.
Availability
Location
PanamaAuthorized to work in
Job categories
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