Nicole Williams
@nicolewilliams5
Looking to work in a helpdesk environment
What I'm looking for
I’m an aspiring Security Operations Center Analyst with a strong foundation in network and system security, backed by CompTIA certifications including Security+, Network+, and A+. I’m driven to turn attention to detail into real detection and response outcomes that protect data and users.
My focus centers on threat detection and threat analysis, with practical readiness across Linux and operating environments like iOS, Windows, and Android. I bring mobile device security awareness and disaster recovery planning mindset to every task—because prevention and resilience matter as much as identification.
While my caregiving role wasn’t security-focused, I used that time to study and successfully acquire my Security+ certification, strengthening my ability to learn fast and apply what I’ve studied. In earlier roles, I built the habits that make security work effective: clear communication, quality checks, and reliable follow-through.
In quality assurance at Electronic Arts, I performed root cause analysis (RCA) and implemented corrective and preventative action (CAPA). I developed and executed test strategies and checklists, supported developers through complex bug isolation and risk analysis, and handled regressions—experience that translates directly to structured investigation and evidence-based security thinking.
Experience
Work history, roles, and key accomplishments
Caretaker
Baton Rouge
Oct 2019 - Mar 2024 (4 years 5 months)
Provided care for a sick family member and used the time to study for and acquire the CompTIA Security+ certification.
Caption Assistant
Hamilton Relay
Oct 2014 - Oct 2019 (5 years)
Captioned phone calls for the deaf community using text-to-speech software and supported day-to-day call floor operations. Trained new caption assistants and conducted quality audits and performance reviews.
Performed root cause analysis (RCA) and created corrective and preventative actions (CAPA). Developed and executed test strategies and checklists, and supported developers with complex bug isolation, risk analysis, and regression testing.
Education
Degrees, certifications, and relevant coursework
CompTIA
CompTIA Security+ Certification, Network Security
2024 -
Earned the CompTIA Security+ certification in October 2024.
CompTIA
CompTIA Network+ Certification, Networking
2019 -
Earned the CompTIA Network+ certification in February 2019.
CompTIA
CompTIA A+ Certification, IT Fundamentals
2018 -
Earned the CompTIA A+ certification in March 2018.
Availability
Location
Authorized to work in
Job categories
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