Faye Banila

Supported day-to-day operations of a nationwide, multi-vendor transmission network, monitoring network status and helping minimize service-impacting outages while meeting SLA targets. Maintained accurate operational records and change requests in Maximo and SMAX, and coordinated with technical teams for escalations.

Monitored network alarms 24/7 across multiple network management systems and performed first- and second-line troubleshooting in line with SLAs. Logged troubleshooting steps in tickets and coordinated with field operations, project teams, contractors, and vendors.

Performed operations and maintenance for BSS and transmission networks, focusing on fault restoration and prevention of service-affecting outages. Investigated radio-link faults, designed protection routes, and optimized parameters to improve network resilience.

Completed Cisco Certification Program in AI & Data Science.

Completed AI Technologies and Applications training by Huawei.

Completed Cisco Computer Hardware, Operating System & Network Basics and Network Technician Career Path training.

Completed Nokia Wavence 20/21 and NFM-P R20 Training.

Completed 5G Microwave Network Evolution and Operations & Maintenance Training.

Completed NetBoss Project Phase 2 training.

Completed SAM/MPR Microwave Packet Radio Training.

Completed Ericsson Microwave R8 Operations Training in Manila, Philippines.

Completed Huawei WDM Fundamental Training in Shenzhen, China.

Completed Huawei OptiX OSN Second-Line Maintenance and iManager T2000 Administration Training in Shenzhen, China.

Completed Huawei OptiX Metro 6100 & RTN Microwave Second-Line O&M Training in Shenzhen, China.

Pursued a Bachelor of Science in Electronics and Communications Engineering, completing the program in 2006.