Nicoló Beccari
@nicolbeccari
I improve customer support quality through audits, coaching, and SLA-driven operations.
PortugalWhat I'm looking for
At Teleperformance in Lisbon, I audit daily support and moderation workflows, monitor KPIs, and identify bottlenecks that help teams meet weekly delivery targets.
I've supported users and moderated content in fast-paced, SLA-driven environments, handling complex escalations while maintaining accuracy, compliance, and clear communication.
I bring experience coordinating people and resolving concerns with empathy, alongside fluent Italian, English, and Spanish communication.
Experience
Work history, roles, and key accomplishments
Audit daily support and moderation workflows to ensure compliance with client quality benchmarks. Monitor team performance metrics and KPIs, and provide structured coaching to agents and Team Leaders.
Education
Degrees, certifications, and relevant coursework
Università Degli Studi Di Genova
Coursework, Interlingual Mediation
2017 - 2023
Pursued interlingual mediation coursework with a focus on French and Spanish studies, including educational sciences.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Job categories
Interested in hiring Nicoló?
You can contact Nicoló and 90k+ other talented remote workers on Himalayas.
Message NicolóGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
