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Nicolas Velez

@nicolasvelez2

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UX/UI designer in training at TripleTen, with experience in customer retention, sales, and digital project management.

Spain

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What I'm looking for

I’m looking for a position where I can contribute my customer service and sales knowledge to a company and help the commercial team succeed. I’m also seeking an opportunity at an innovative organization that values improving customer experience and driving results.

At TripleTen, I’m studying UX/UI design, including user research, wireframing, prototyping, and usability testing with Figma. I’m focused on creating intuitive digital interfaces centered on users.

At TaskUs, I supervised and supported agents in financial product retention and sales campaigns, while monitoring performance metrics. My earlier experience in customer retention, sales, and managing a retail shop helps me understand both customer needs and business goals.

Experience

Work history, roles, and key accomplishments

Agente de ventas y atención al cliente

Level Up

Jan 2026 - May 2026 (4 months)

Provided customer service in person, by phone, and virtually. Generated sales, negotiated, and closed deals while identifying customer needs and managing orders, returns, and budgets.

Customer Service Sales Negotiation Needs Analysis Order Management Budgeting CRM

Team Leader / Especialista en retención y ventas

TaskUs

Jan 2023 - Nov 2024 (1 year 10 months)

Led and supervised a team of agents in retention and sales campaigns for financial products. Provided support and training to improve performance and achieve commercial goals.

Team Leadership Sales Customer Retention Training Performance Monitoring Problem Solving

Especialista en retención de clientes y ventas

Infinity Profit

Feb 2021 - Feb 2022 (1 year)

Managed customer retention for financial products and provided advisory services. Handled objections, negotiated to improve loyalty, and met sales targets in a call center environment.

Customer Retention Sales Financial Products Objection Handling Negotiation Call Center

Especialista en retención de clientes y ventas

BPO

Mar 2020 - Jan 2021 (10 months)

Managed customer retention for financial products and provided advisory services. Handled objections, negotiated to improve loyalty, and met sales targets in a call center environment.

Customer Retention Sales Financial Products Objection Handling Negotiation Call Center

Administrador de punto de venta

Calzado Jhonfer

May 2018 - Jan 2020 (1 year 8 months)

Managed the physical shoe store, including inventory, stock control, and organization. Provided personalized customer service, supported sales strategies, and managed social media and promotional actions.

retail management Inventory Management Customer Service Sales Social Media Marketing

Education

Degrees, certifications, and relevant coursework

TripleTen

Bootcamp, Diseño UX/UI

2026 -

Bootcamp en diseño UX/UI enfocado en investigación de usuarios, wireframing, prototipado y pruebas de usabilidad, utilizando herramientas de diseño como Figma para crear interfaces centradas en el usuario.