Nicolas Martinez
@nicolasmartinez1
I support customers, manage incidents, and organize logistics, inventory, invoicing, and operational reporting.
ArgentinaWhat I'm looking for
I've supported users and managed incidents for Gamers Club and Better Collective, tracking cases through resolution and coordinating event operations remotely and on-site.
I've also handled invoicing, order management, delivery coordination, inventory control, warehouse organization, and reporting for Proviser, Alcorta SRL/Fulldrinks SRL, and Cocot Pellegrini. I use Excel and Google Sheets to keep operations organized, and I bring intermediate English and advanced Portuguese to customer-facing and cross-team work.
Experience
Work history, roles, and key accomplishments
Customer Support and Incident Management
Gamers Club
Sep 2025 - Present (1 year)
Provided customer support and assistance to users on the events platform. Logged and tracked incidents through to resolution, using Google Sheets and Excel to organize cases and reports.
Administrative Assistant
Proviser
May 2025 - Aug 2026 (1 year 3 months)
Handled invoicing, order management, and delivery coordination. Assisted drivers, supervised plant operations, and provided administrative support, including cash handling and basic accounting tasks.
Administrative and Logistics Operator
Alcorta SRL / Fulldrinks SRL
Mar 2025 - May 2025 (2 months)
Prepared orders and controlled merchandise, issued invoices, and managed logistics. Operated a forklift, organized the warehouse, and assembled storage racks.
Customer Support and Incident Management
Better Collective
May 2024 - Jul 2024 (2 months)
Provided customer support and resolved incidents reported by users. Coordinated events, prepared follow-up reports in Excel, and communicated with internal teams to meet response-time targets.
Event Coordination and Customer Support
Gamers Club
Aug 2020 - Apr 2024 (3 years 8 months)
Provided customer support and assistance to users on the events platform. Logged and tracked incidents through to resolution, using Google Sheets and Excel to organize cases and reports.
On-Site Technical Support for Events
Various locations
Jan 2021 - Dec 2023 (2 years 11 months)
Logged technical issues and prepared post-event reports. Verified procedures and provided on-site operational support.
Administrative Assistant
Cocot Pellegrini
Jan 2018 - Mar 2020 (2 years 2 months)
Controlled inventory and prepared reports in Excel. Provided customer service and sales support.
Education
Degrees, certifications, and relevant coursework
Professional Certificate, Data Analytics
Completed the Google Data Analytics Professional Certificate in 2025.
Informática Live
Certificate, Quality Assurance
Completed a QA Engineer Testing Course in 2025.
Escuela Normal Superior N.º 1 Dr. Nicolás Avellaneda
High School Diploma, General Studies
2013 - 2017
Earned a High School Diploma from 2013 to 2017.
Nasa Computación
Certificate, Computer Repair
Completed a PC Repair Course in 2015.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Salary expectations
Job categories
Skills
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