Nicholas Pineda
@nicholaspineda
Strategic customer success manager with a focus on engagement and retention.
United StatesWhat I'm looking for
I am a strategic and results-driven customer success professional with over 3.5 years of experience in driving customer engagement, retention, and revenue growth. My journey has been marked by a commitment to excellence, particularly in strategic advisory and product adoption. I thrive in dynamic, high-growth environments where I can apply my expertise to foster strong client relationships and deliver measurable results.
As the Founder of Top Tier Bookings LLC, I successfully launched and scaled a family-owned business, establishing multiple streams of passive income. My experience at RepeatMD as a Customer Success Manager allowed me to design and execute tailored account-based marketing strategies, managing a diverse portfolio of over 200 SMB and mid-market accounts while maintaining a remarkable 98% retention rate. At Tebra, I led a team of customer success managers, achieving a 30%+ annual recurring revenue growth rate and delivering a 101% net revenue retention rate over four consecutive quarters.
Experience
Work history, roles, and key accomplishments
Founder
Top Tier Bookings LLC
Jun 2023 - Present (3 years)
Successfully launched and scaled a family-owned business, focusing on long-term sustainability and establishing multiple streams of passive income. Developed skills in business management and implemented marketing and customer engagement initiatives.
Customer Success Manager
RepeatMD
Oct 2023 - Apr 2024 (6 months)
Designed and executed tailored account-based marketing strategies to optimize user engagement and satisfaction. Managed a diverse portfolio of 200+ SMB and mid-market accounts, maintaining a 98% retention rate over two quarters.
Team Lead of Customer Success
Tebra
Jul 2022 - Oct 2023 (1 year 3 months)
Led and mentored a team of 8+ CSMs, achieving a 30%+ annual recurring revenue growth rate. Delivered a 101% net revenue retention rate over four consecutive quarters and personally generated $166.7k in ARR.
Customer Success Manager
Tebra
Dec 2021 - Jul 2022 (7 months)
Managed a portfolio of 250+ SMB accounts, driving $86.4k in ARR within the first two quarters of 2022. Maintained a 101% net revenue retention rate and recognized as CSM of the Quarter for outstanding performance.
Field Sales Development Representative
Tebra
Jul 2021 - Jan 2022 (6 months)
Identified and qualified top-fit prospects, leading SDR performance and generating the highest number of leads. Consistently achieved over 90% of projected sales goals for two consecutive months.
Education
Degrees, certifications, and relevant coursework
Texas State University
Bachelor of Science, Advertising
2016 - 2020
Bachelor of Science in Advertising, School of Journalism & Mass Comm with a Minor in Art & Design.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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