Open to opportunities

Nicholas Mwinzi

@nicholasmwinzi

Message

I manage seamless domestic and international travel bookings and guest experiences.

Kenya

Message

What I'm looking for

I'm looking to leverage my travel and hospitality experience in a Tour Consultant role, managing complex domestic and international bookings while delivering personalized, seamless client experiences.

At The out ofAfrica Experience, I manage end-to-end domestic and international flight, train, and accommodation reservations, providing quotations, confirmations, voucher tracking, and personalized VIP booking support.

Previously at Karen Country Club, I coordinated hotel and excursion bookings, guest itineraries, transport logistics, and dining reservations while training staff on reservation systems and customer service protocols. I bring hospitality and tourism management training, strong supplier and client communication, and a focus on accurate, seamless travel experiences.

Experience

Work history, roles, and key accomplishments

Current

Tour Consultant

Current

The Out of Africa Experience

Oct 2024 - Present (1 year 10 months)

Manage end-to-end reservation processes for domestic and international flights, trains, and accommodations using advanced reservation systems. Handle special client requests and collaborate with the Yield team to maximize bed nights and profit margins.

Amadeus Opera PMS Booking Management Flight Reservation Client Relations Supplier Communication Document Management

Reservationist

Karen Country Club

Aug 2022 - Sep 2024 (2 years 1 month)

Processed hotel, excursion, and accommodation bookings while managing room availability and guest preferences. Coordinated comprehensive guest itineraries and managed guest check-ins and check-outs to ensure high satisfaction.

Opera PMS Booking Management Accommodations Coordination Itinerary Management Guest Relations Supplier Communication Document Management Standard Operating Procedures

Front Desk Agent

Hasbah Kenya Limited

Feb 2019 - Sep 2021 (2 years 7 months)

Welcomed and attended to all incoming visitors, maintaining a professional front office image. Managed document movement, provided administrative support, and handled over 50 phone calls daily.

Front Office Document Management Administrative Support Event Coordination Security Protocols